Lead Application Support Engineer

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements • Perform deep-dive technical triage across the full application stack • Analyze logs, traces, database queries, and application behavior to identify root causes • Establish engineering standards for support-owned code • Author and deploy targeted hotfixes and coordinate production releases • Drive post-incident reviews and own corrective action items • Monitor production defect and incident patterns to surface recurring issues • Build and maintain a problem registry • Champion the adoption of AI and automation tools • Actively engage with the engineering backlog to identify, scope, and prioritize tech debt

🎯 Requirements

• 10+ years of experience in application support, software engineering, or related role with at least 3 years in a senior or lead capacity • Strong hands-on proficiency in .NET / C# for reading, debugging, and writing production-quality code • Solid understanding of React front-end applications • Deep experience with Microsoft SQL Server • Proven track record of owning complex, high-stakes production incidents end-to-end • Experience with structured problem management methodologies

🏖️ Benefits

• Competitive compensation • Remote-first • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET) • Company-wide offsite annual gatherings • Flexible PTO, 17 company holidays, paid sick leave, and paid parental leave • Comprehensive health coverage with significant company contributions including dental and vision • 401(k) with company match