Senior eDiscovery Application Support Engineer

🔥 40 minutes ago

🌵 Arizona, Florida, +15 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

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George Jon

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

George Jon is a specialized company focused on eDiscovery data systems. It offers a range of solutions, including 24/7/365 managed services for critical data systems, turnkey data management solutions to optimize eDiscovery datasets, and migration and support for transitions to cloud-based platforms like RelativityOne. With over fifteen years of experience, George Jon provides professional management, support, and security for flexible and trusted eDiscovery platforms worldwide. The company has been recognized for its excellence in technology partnerships and is known for its expertise in planning, designing, managing, and supporting eDiscovery platforms to drive client profitability and operational efficiency.

📋 Description

• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required • Assist in maintaining and monitoring client environments • Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, entering all time and expenses

🎯 Requirements

• Comprehensive knowledge of and supporting several eDiscovery applications including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace and other relevant applications. • Strong understanding of the various features and abilities of each application. • Solid understanding of the application requirements and the infrastructures that host the applications. • Relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. • Responsible for the upgrade activities of eDiscovery applications. • Understanding of the EDRM Framework. • Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms. • Ticket management, issue tracking, change log management. • Able to work in a team and communicate effectively with the ability to work independently. • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations. • Ability to travel for client engagements up to 10%.

🏖️ Benefits

• Remote-first work environment • High-value, low-cost BCBS health insurance plan • 401(k) with company match • Ample time off including a full week in December • Paid parental leave for primary and secondary caregivers • Wellness reimbursement program • And much more.