Global Technical Support Engineer – Informatics Applications

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical leadership and serve as the escalation point for complex laboratory informatics, software, integration, networking, and cybersecurity issues across North America. • Investigate and resolve advanced technical issues through analysis of application logs, database records, network communications, and system performance data to identify root causes and drive resolution. • Partner with customer IT, LIS, networking, and security teams to support Beckman Coulter informatics solutions deployed in physical, virtual, and cloud-hosted environments. • Lead and support software implementations, upgrades, migrations, analyzer integrations, and customer onboarding activities while ensuring adherence to standard work and quality requirements. • Coach and mentor field service engineers and field applications specialists in informatics troubleshooting, technical problem solving, and issue resolution best practices.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Biomedical Engineering, Clinical Laboratory Science, or related field, or equivalent experience • Minimum 3 years of experience supporting laboratory middleware, laboratory informatics applications, laboratory automation systems, or Life Sciences instrumentation • Demonstrated experience troubleshooting Windows-based systems, networking infrastructure, virtualization platforms, databases, or cybersecurity-related issues. • Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex software, integration, network, and infrastructure issues.

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Bonus/incentive pay • Remote work options