Senior Implementation Specialist

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Complete implementation and setup steps for newly signed customers within our product • Interpret customer agreements to set up the implementation process • Work closely with the development team on technical integrations • Create documentation and training materials to support customers • Respond to customer queries in a timely manner • Maintain regular contact with integration customers • Report on project progress and drive to meet milestone timelines • Coordinate multi-partner relationships for seamless integration • Provide updates and facilitate customer feedback

🎯 Requirements

• High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role • Proficient in the use of Microsoft Office Suite • Experience onboarding customers in an API environment • Excellent verbal and written communication and presentation skills • Customer-oriented and exceptional customer service skills • Detail oriented with ability to multitask and manage time • Ability to work independently while being a proactive team member • Excellent project management, problem solving, influencing, and interpersonal skills

🏖️ Benefits

• Competitive compensation • Remote-first • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET) • Annual company-wide offsite • Flexible PTO with 17 company holidays, paid sick leave, and parental leave • Comprehensive health coverage with multiple medical plan options • 401(k) with company match