Senior Monitoring Analyst

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🔥 11 minutes ago

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IPV7

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Cloud Computing • Consulting

IPV7 is a business solution partner that specializes in engineering services, consulting, cyber security, network management, and cloud computing. The company provides tailored solutions for Internet Service Providers (ISPs), telecommunication companies, government, and enterprise sectors across Latin America. Its focus areas include technical and operational auditing, risk assessment, and strategic consultancy to facilitate robust network systems and software solutions.

📋 Description

• Monitor availability, performance and capacity of assets, links and critical services • Lead analysis of alarms, events, metrics and indicators in high-impact or complex incidents • Perform diagnostics and technical escalations, identifying causes, impacts, priorities and containment actions • Execute advanced troubleshooting of connectivity, infrastructure, collection and monitoring services • Design and maintain hosts, templates, items, preprocessing, triggers, macros, discovery rules (LLD), actions and event correlation in Zabbix • Create and evolve dashboards, variables, datasources, transformations and alerts in Grafana • Investigate collection failures via SNMP, ICMP, agents, Syslog, APIs, proxies and other integrations • Define and review thresholds, dependencies, severities and suppression rules to increase alarm accuracy • Analyze capacity and availability trends, anticipating risks, saturation and degradations • Conduct root cause analyses and propose corrective and preventive actions • Ensure logging, escalations and technical communications according to defined SLAs and workflows • Mentor analysts, perform technical reviews and share knowledge • Define standards, document solutions and contribute to the evolution of monitoring and NOC operations

🎯 Requirements

• Advanced experience with Zabbix in production environments • Strong knowledge of distributed architecture, proxies, templates, items, preprocessing, LLD (low-level discovery), triggers, dependencies, macros, actions and event correlation • Advanced experience with Grafana, including datasources, variables, transformations, alerts and dashboards • Knowledge of SNMPv2c/v3, ICMP, agents, Syslog, APIs and webhooks • Solid understanding of TCP/IP, addressing, DNS, VLANs, switching, routing, latency and packet loss • Ability to interpret metrics, establish baselines and correlate events and trends • Proficiency with tools such as ping, traceroute, MTR, dig, curl and tcpdump • Linux knowledge for analyzing services, logs, processes, resources and integrations • Experience with incident and problem management, root cause analysis, escalation, SLAs and operating at scale • Strong background in monitoring, infrastructure or NOC operations, working on critical incidents and high-availability environments • Hands-on mastery of Zabbix and Grafana, including configuration, troubleshooting and evolution of production environments

🏖️ Benefits

• Continuous development • Technical support • Incentives for training and certifications relevant to the role