Director, Customer Value

🔥 12 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $163.4k - $217.9k / year

⏰ Full Time

🔴 Lead

👔 Director

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Lead and Develop People: Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives. • Manage Customer Relationships: Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty. • Drive Revenue Growth: Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance. • Optimize Operations & Collaboration: Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.

🎯 Requirements

• Proven Leadership: Demonstrated experience managing, inspiring, and developing a team of customer-facing professionals to exceed regional goals. • Account Management Expertise: Strong customer relationship management background with a track record of building long-term partnerships and managing large, complex accounts. • Financial & Analytical Acumen: Advanced skills in customer data analysis and reporting, with a clear focus on driving growth through renewals and revenue expansion strategies. • Core Requirements: A Bachelor’s degree or equivalent experience, professional English communication proficiency, and the ability to fulfill travel requirements of less than 5%.

🏖️ Benefits

• Competitive compensation and benefits packages aligned with your experience level. • Flexible work options and alternative work arrangements to support your personal well-being. • Generous paid time off and holiday schedules. • Comprehensive health, wellness, and retirement plans. • Meaningful opportunities for continuous learning and professional career growth within Iron Mountain.