Customer Success Account Manager

🕒 May 4

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention • Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations • Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies • Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place • Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers • Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems • Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met • Develop and deliver account-level reporting on performance, usage, and ROI • Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close

🎯 Requirements

• Experience in education, certification, training services, Cyber strongly preferred • Proficiency with CRM systems, reporting tools, and order processing workflows • Bachelor’s degree in related field preferred, or equivalent work experience • 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role

🏖️ Benefits

• Customer Satisfaction • Retention • Growth across assigned accounts • Seamless delivery of services • Proactive account management • Measurable customer outcomes