Customer Service Representative – Insurance

🕒 March 4

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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ISC (Integrated Specialty Coverages, LLC)

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

Insurance • Technology • Enterprise

ISC (Integrated Specialty Coverages, LLC) is a dynamic company specializing in providing a wide range of insurance programs tailored to various industries. Their offerings include general liability, excess liability, and professional liability insurance for sectors such as construction, hospitality, marine, trucking, entertainment, and more. ISC is known for its innovative use of AI underwriting to enhance the speed and efficiency of insurance distribution, offering competitive rates and comprehensive coverage through a fully digital platform. The company has been recognized for its excellence and awarded for its achievements in the insurance sector.

📋 Description

• Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines. • Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products. • Deliver high‑quality customer service in the daily servicing of new and renewal business. • Provide clerical support, quoting assistance, and other administrative activities as needed. • Process incoming and outgoing correspondence accurately and efficiently. • Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details. • Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives. • Document all relevant activity within the Agency Management System. • Perform additional duties as assigned.

🎯 Requirements

• Minimum 1 year of insurance experience. • Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment. • High school diploma, GED, or equivalent experience. • Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. • Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners. • Strong written and verbal communication skills, with the ability to present information effectively to management and external groups. • Ability to provide fractions, percentages, ratios, and proportions to practical business situations. • Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software. • Above-average knowledge of Microsoft Office is required. • Valid Driver's License

🏖️ Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Comprehensive medical, dental, vision • Life/AD&D Insurance • Confidential, Employee Assistance Program • Health Savings Account, includes company contribution • Short-term disability • Voluntary benefits - supplemental accident, critical illness, hospital insurance • Employee discounts • 401(k) Plan with company match contribution • Addition Wealth Financial Wellness Program • Various Time Off Programs • 11 company paid holidays