Operations Analyst

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ISG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

⚕️ Healthcare Insurance

Insurance • Legal • Healthcare Insurance

ISG is a national market leader specializing in claim and litigation support services primarily for the insurance and legal sectors. With over 25 years of experience, ISG provides a unique combination of solutions including investigation management, medical management, record management, and clinical services. Their innovative technology and dedicated team of industry experts focus on improving efficiency and reducing claims expenses, ultimately enhancing overall claim outcomes for their clients.

📋 Description

• Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP). • Manage engagement setup, intake tracking, and workflow coordination in internal project management systems. • Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking. • Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables. • Support client onboarding logistics, including system access setup and documentation preparation. • Identify and document operational bottlenecks and recommend actionable process improvements. • Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories. • Support internal quality control reviews to ensure deliverable consistency with firm standards. • Contribute to the rollout of operational process changes and new tools across delivery teams. • Collect, organize, and maintain operational data for internal reporting and leadership dashboards. • Track key operational KPIs including engagement utilization, project timelines, and team capacity. • Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership. • Maintain data integrity across internal systems and ensure records are current and accurate. • Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems. • Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe). • Assist in the evaluation and adoption of new technologies that enhance team efficiency. • Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations. • Support special projects and strategic initiatives as directed by Operations leadership. • Contribute to internal training materials, onboarding documentation, and knowledge base content.

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related field. • 2+ years of experience in operations, project coordination, audit support, or a related role. • Experience in professional services, consulting, audit, or a compliance-adjacent environment strongly preferred. • Familiarity with cybersecurity compliance frameworks (SOC 2, ISO 27001, CMMC, PCI DSS) is a plus. • Strong organizational and project coordination skills with exceptional attention to detail. • Proficiency in Excel / Google Sheets; experience with project management tools (Asana, Jira, or equivalent). • Excellent written and verbal communication skills in English. • Analytical mindset — comfortable working with data, building reports, and identifying trends. • Ability to manage multiple priorities simultaneously in a fast-paced, fully remote environment. • Collaborative team player with a proactive, solutions-oriented work style. • High integrity and discretion when handling confidential client and organizational information.

🏖️ Benefits

• Flexible Paid Time Off (PTO) and paid holidays • Performance-based bonuses • 100% remote work environment • Exposure to cutting-edge cybersecurity compliance work across global clients • Career growth opportunities within a rapidly expanding firm