Operations Associate

🕒 June 17

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Exclusive Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

Exclusive Networks is a global trusted cybersecurity specialist and value-added distributor that helps organisations and partners transition to a "totally trusted" digital world. The company combines a services-first distribution model with managed security services, technical training and subscription-based consumption options to deliver cybersecurity and digital infrastructure solutions from a curated vendor ecosystem. With local-sale/global-scale operations across 45+ countries and the ability to service customers in over 170 countries, it focuses on enabling partners, accreditation, and lifecycle outcomes for enterprise and channel customers.

📋 Description

• Assisting with process and system improvements • Conducting quality reviews of orders processed by others in the organization • Providing training and other duties • Proactively address, resolve, and/or escalate any operational issues affecting customer experience • Manage communication with all sales departments • Order and process customer orders and returns • Ensure all procedures are carried out according to best practices • Follow proper protocols to ensure correct order entry and fulfillment • Enter data into a variety of organization software systems • Work in cross-functional teams to define and review operational and logistical procedures • Define and execute improvements to order management processes and technologies • Assist in training other order entry employees and support process development

🎯 Requirements

• 3+ years of operations experience • Prior order management experience a plus • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close • Intermediate to Advanced MS Office Application – MS Outlook and Excel • Excellent English verbal and written communicate skills • General understanding of the quote-to-cash processes • High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn. • Ability to work well under pressure, customer focused and a team player. • Must be able to work PST hours (USA)

🏖️ Benefits

• Paid Leaves (Annual, Sick, Birthday, Well-being) • HMO (Upon Day 1 with free dependent) • Variable Pay • Employee Assistance Program