Virtual Apps and Desktops Engineer I

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Nordic Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2016-10

Healthcare Insurance • SaaS • Consulting

Nordic Global is a healthcare IT company that serves as a strategic partner for healthcare providers around the world, assisting them in navigating the complexities of modern healthcare technology. Nordic provides a range of services including strategic advisory, digital and cloud initiatives, implementation and support, and managed services. They specialize in improving care quality, optimizing workflows, enhancing patient engagement, and reducing operational costs. Nordic's experienced consultants help healthcare organizations connect people, data, and technology to address clinical, operational, and financial challenges, with expertise in systems like Epic, Oracle Health, and MEDITECH. Their focus is on empowering patients and clinicians through data-driven approaches and advanced IT solutions.

📋 Description

• Ensure compliance with Standard Operating Procedures (SOP) • Meet the expected Service Level Agreements (SLA) defined in the customer contract • Configure and manage software using virtualization technologies such as Citrix Virtual Apps and Omnissa Horizon • Conduct troubleshooting of published applications and virtual desktops, including related systems • Provide tier 1 technical build support and implementation support • Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments • Maintain and revise installation and support documentation • Coordinate with both technical and non-technical staff and vendors • Act as a project resource, providing guidance, as needed, as well as participating in the training and mentoring of teammates, peers, and colleagues • Knowledge and application of appropriate security measures to reduce risk in the environment • Perform other duties and responsibilities as assigned

🎯 Requirements

• College diploma or university degree in computer science, information systems or other industry related curriculum, and 3+ years IT work experience -OR- 5+ years of relevant IT work experience • Strong knowledge in the usage of Citrix Virtual Apps and Desktops and Omnissa Horizon including, but not limited to, CVAD infrastructure, Horizon infrastructure, PVS/MCS, App Layering/App Volumes, and Citrix WSA and Horizon endpoint clients • Strong knowledge of the Microsoft Windows Server and Desktop OS and components • Strong knowledge of Microsoft Windows Active Directory and Group Policy Management • Strong knowledge of scripting using PowerShell and/or Visual Basic • Strong knowledge of hypervisor platforms such as VMware ESX, infrastructure components, network protocols, and certificates • Able to prioritize and execute tasks in a high-pressure environment • Strong interpersonal skills, communication skills, and proven analytical and problem-solving abilities • Ability to author technical documents and create procedure manuals • Strong understanding of the organization’s goals and objectives • Ability to conduct research into current and future technologies • Highly self-motivated and directed, with keen attention to detail

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities