Operations Manager

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

📋 Description

• Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes • Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers • Ensure services committed to customers are delivered • Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers • Coordinate with Product team and Engineering team to enhance processes • Assure that the team you manage is delivering at 100% accuracy and quality • Train & manage team to deliver on service level agreements on quality standards, timelines and budget • Device approach to progress towards return, profit and loss • Implement strategies based on costing analysis, and pricing recommendations

🎯 Requirements

• Self-starter and an influential systems thinker with a passion for operational excellence • Operations and account management background • Fast learner with ability to quickly understand operational problems

🏖️ Benefits

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.