Operations Manager

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🕒 June 11

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🤖 Artificial Intelligence

🚗 Transport

Logistics • Artificial Intelligence • Transport

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. The company is on a mission to build a powerful data infrastructure that drives unprecedented efficiency and profitability across the industry. Expedock focuses on automating the manual processing and inputting of data for freight forwarding and logistics, achieving 99. 99% accuracy. With a team of experts in artificial intelligence and logistics, Expedock aims to transform the future of supply chain and logistics.

📋 Description

• Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes • Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers • Ensure services committed to customers are delivered • Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers • Coordinate with Product team and Engineering team to enhance processes • Assure that the team you manage is delivering at 100% accuracy and quality • Train & manage team to deliver on service level agreements on quality standards, timelines and budget • Device approach to progress towards return, profit and loss • Implement strategies based on costing analysis, and pricing recommendations

🎯 Requirements

• Self-starter and an influential systems thinker with a passion for operational excellence • Operations and account management background • Fast learner with ability to quickly understand operational problems

🏖️ Benefits

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.