Operations Coordinator – After Hours Support

Job not on LinkedIn

🕒 May 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

JWay Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

📋 Description

• Act as the main point of contact for operational questions and client inquiries during assigned hours • Triage incoming requests in real time and determine what to resolve, escalate, or defer • Manage multiple open threads while maintaining clear visibility on status and next steps • Coordinate with internal teams to identify issue owners and follow through until resolution • Review dashboards, reports, and internal tools to spot issues or inconsistencies • Support QA tasks, including workflow checks, conversation reviews, and business case analysis • Maintain clear handover notes using Slack, Monday.com, and internal documentation • Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

🎯 Requirements

• 2-3 years of experience in operations, customer support, project coordination, or a related role • Experience handling client inquiries, internal coordination, or workflow tracking is an advantage • Comfortable working independently during PH night hours • Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools • Working comfort with dashboards, reports, and basic data review • Strong documentation and handover writing skills

🏖️ Benefits

• Professional development opportunities