IT Support, Solution Engineer

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🕒 January 21

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Isonet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Isonet is a provider of a web-based enterprise software platform (the 446 Plattform®) for process digitalization and IT/service management. Their product offers modular capabilities — process management, order and service management, event monitoring, configuration/asset management (CMDB), contract/SLM, knowledge management, expense and KPI management — to automate, monitor and standardize business and IT processes. Isonet delivers this as a flexible, auditable solution aimed at organizations seeking to digitize workflows, integrate existing systems, enforce SLAs and gain operational visibility.

📋 Description

• You will support our customers in operating their digital processes on the 446 platform optimally — technically, consultatively and with a solutions-oriented approach: • Product support (1st / 2nd level) for our 446 platform • Installation and configuration of customer environments (on-premises & cloud) • Gathering and implementation of customer requirements • Reporting and data analysis within the platform • Documentation, quality assurance and internal process improvement • Training and advising our customers • Participation in on-call/standby rotations (approx. 150 days/year) by agreement

🎯 Requirements

• Degree or vocational training in computer science or equivalent experience • Good knowledge of the Microsoft environment (Windows Server, Azure, M365, Active Directory, IIS, Teams) • SQL knowledge (MS SQL preferred) and basic knowledge of PowerShell or C# • Structured, solution-oriented and communicative working style • German at least C1, English at least B2

🏖️ Benefits

• Challenging and varied responsibilities with scope for autonomy • 100% remote work with flexible and family-friendly conditions • Flat hierarchies and a helpful, passionate team • Long-term prospects in an innovative company • Competitive, performance-related compensation commensurate with the role