Admin, Customer Service Specialist

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Answer incoming customer calls professionally and efficiently. • Contact customers to provide updates on service appointments and job progress. • Handle customer enquiries, concerns, and escalations with professionalism. • Source HVAC parts by contacting suppliers and vendors to locate required inventory. • Assist with billing-related administrative tasks. • Maintain accurate customer records within the CRM system. • Support the office with a variety of administrative duties as required. • Work closely with internal teams to ensure excellent customer service and smooth operations.

🎯 Requirements

• Minimum 2 years' experience in customer service and administration. • Experience working for a service-based business (home services, maintenance, repairs, trades, logistics, or similar). • Excellent verbal and written English communication skills. • Strong customer service and conflict resolution abilities. • Excellent problem-solving and critical thinking skills. • Highly organised with exceptional attention to detail. • Able to multitask and work effectively in a fast-paced environment. • Comfortable making outbound calls to customers and suppliers. • Proficient in Microsoft Office and Outlook. • Experience using CRM systems. • Experience within the HVAC, heating and cooling, plumbing, electrical, or similar trade industry will be highly advantageous. • Experience with Simpro CRM is beneficial but not essential.