Customer Service Representative

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Limitlessli

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

Healthcare Insurance • Recruitment • SaaS

Limitlessli is a company that specializes in providing offsite staffing solutions for healthcare facilities. They offer customized staffing services for clinical and non-clinical roles, aiming to reduce operational costs and enhance efficiency. With a focus on remote staffing, Limitlessli supports healthcare operations by ensuring compliance with CMS, DOH, and other regulatory agencies through their Active Review Protocols (ARPs™). They provide MDS consulting services and cater to a wide array of healthcare settings including skilled nursing facilities, home healthcare, urgent care centers, and telehealth, among others. Their solutions are designed to increase ROI, offer scalable staffing options, and minimize stress for their clients.

📋 Description

• Establish and maintain strong relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty. • Proactively reach out to doctors for follow-ups, support, and feedback to improve service quality. • Facilitate the preparation, distribution, and signing of contracts using DocuSign, ensuring all required fields are completed and signed in a timely manner. • Assist doctors with any questions or issues related to contract terms and document signing. • Represent the company professionally in all interactions, ensuring clear, respectful, and accurate communication with doctors and healthcare staff. • Address and resolve customer queries via phone, email, or other communication channels, offering exceptional service and timely solutions. • Ensure that all documentation, contracts, and communication are accurately recorded and tracked. • Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.

🎯 Requirements

• Previous customer service experience, preferably in a healthcare or medical setting. • Strong ability to build and nurture professional relationships, particularly with doctors and medical professionals. • Proficient in using DocuSign or similar electronic signature tools. • Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with doctors. • Outgoing, approachable, and comfortable in engaging conversations while maintaining professionalism. • Highly organized with an eye for detail and a commitment to accuracy. • Ability to multitask and handle a variety of administrative duties efficiently. • Strong problem-solving skills and a customer-first attitude.

🏖️ Benefits

• Flexible working arrangements • Collaboration with an international team