Customer Support Agent, EST Hours

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Answer incoming calls with professionalism and courtesy • Manage inbound appointment scheduling – this will be the initial training focus • Follow up on missed calls, voicemails, text messages, and website form submissions • Log technician hours and review submitted reports, updating timesheets accordingly • Correct inaccuracies identified in technician reports • Review completed work orders for accuracy, confirming they match what was ordered and identifying items that need to be redone • Maintain accurate customer and service records through general record keeping and data entry • Prepare basic reports using Excel • Collaborate with internal teams to ensure seamless service delivery

🎯 Requirements

• Strong verbal and written English communication skills • Detail-oriented, organised, and proactive • Proficient in Microsoft Outlook and the MS Office Suite • Basic Excel skills for reporting purposes • Proficiency in completing timesheets • Previous customer service or administrative experience is preferred but not mandatory • Industry experience is not required