Customer Support Agent

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Remote Recruitment

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Be the first point of contact for customers through email, chat, and phone • Answer queries and resolve issues • Ensure every interaction leaves a positive impression • Respond to incoming tickets and troubleshoot common problems • Escalate complex issues and keep accurate records of customer interactions

🎯 Requirements

• Previous customer service or support experience preferred • Excellent written and verbal communication skills in English • A calm, patient, and empathetic approach to problem-solving • Comfortable using helpdesk and chat tools • Strong attention to detail and good time management • Reliable internet connection and a quiet home working setup • Must be based in South Africa

🏖️ Benefits

• Fully remote role with flexible working hours • Supportive team culture • Ongoing training and development opportunities • Freedom to work from anywhere in South Africa

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