Customer Service Representative - Home Products

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🕒 May 21

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Handle a high volume of inbound customer calls throughout the day • Conduct outbound follow-up calls and customer callbacks as needed • Enter customer information and updates accurately into internal systems • Document customer conversations and maintain detailed notes • Address customer questions, concerns, and service issues professionally • Assist customers with order-related requests and product changes where appropriate • Deliver a positive customer experience while maintaining efficiency • Redirect conversations naturally and keep interactions focused on customer needs

🎯 Requirements

• Previous customer service experience • Strong verbal and written English communication skills • Clear, professional speaking ability with excellent phone etiquette • Comfortable handling customer complaints and difficult conversations • Strong computer skills and ability to learn new systems quickly • Ability to multitask while speaking with customers and entering information • Strong organizational skills and attention to detail • Ability to remain calm and positive in a fast-paced environment • Experience working within an ERP system or similar customer management software (preferred) • Experience in industries related to: • ○ Lighting • ○ Home products • ○ Luxury products • ○ Similar product-based environments (preferred) • Experience in call-center or high-volume phone support environments (preferred)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM