Customer Service Representative

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🕒 May 13

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Talent Sam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

📋 Description

• Respond to customer inquiries via phone, email, live chat, or other communication channels • Provide accurate information regarding products, services, company policies, and processes • Resolve customer concerns and complaints in a timely and professional manner • Process orders, returns, refunds, or account updates as needed • Escalate complex issues to the appropriate departments when necessary • Maintain detailed and accurate records of customer interactions in CRM systems • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved • Collaborate with internal teams to improve customer experience and service quality • Identify customer needs and recommend appropriate products or services when applicable • Collect customer feedback and help identify opportunities for process improvements

🎯 Requirements

• Previous experience in Customer Service, Call Center, or Client Support roles preferred • Excellent verbal and written communication skills • Strong active listening and interpersonal abilities • Customer-focused mindset with strong problem-solving skills • Ability to manage multiple tasks and work efficiently under pressure • Experience using CRM systems and customer support software is a plus • Strong organizational and time-management skills • Ability to remain professional and empathetic in challenging situations • Basic computer proficiency, including Microsoft Office or Google Workspace • Ability to work independently and collaboratively within a team environment

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities