Customer Support / Client Experience Specialist

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🕒 April 28

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InLogic

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

InLogic is a talent acquisition platform specializing in connecting businesses with top South African candidates without recruitment fees. Through a comprehensive vetting process, InLogic provides a curated shortlist of candidates tailored to the specific needs and culture of each company. Additionally, they offer full management services as the Employer of Record, taking care of payroll, compliance, and onboarding logistics, allowing clients to focus on their growth while ensuring seamless employee integration.

📋 Description

• A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover order queries, billing questions, product access or login issues, and general support communication. The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.

🎯 Requirements

• **Key Requirements** • - 2-3+ years of customer support / customer service / client service experience. • - Strong written and verbal communication skills. • - Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings. • - Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive. • - Confident learning product workflows and communicating them clearly to end users. • - Reliable, proactive, and able to follow process while still showing initiative. • - You genuinely enjoy customer service. • - Clear communication. • - Stay calm when handling complaints or troubleshooting. • - Open to UK-aligned schedules and at least one support seat covering Saturdays. • **Platforms & Channels** • - Zendesk. • - WhatsApp and SMS support. • - Email support. • - Instagram / social inbound messaging funnelled into support workflow. • - Occasional phone calls and virtual support meetings.