Senior Customer Support – Client Experience Specialist

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🕒 April 28

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InLogic

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

InLogic is a talent acquisition platform specializing in connecting businesses with top South African candidates without recruitment fees. Through a comprehensive vetting process, InLogic provides a curated shortlist of candidates tailored to the specific needs and culture of each company. Additionally, they offer full management services as the Employer of Record, taking care of payroll, compliance, and onboarding logistics, allowing clients to focus on their growth while ensuring seamless employee integration.

📋 Description

• Lead and elevate the client experience function for hairdresser clients across multiple channels. • Engage with customers across Zendesk, WhatsApp, SMS, email, and social channels. • Ensure consistency, quality, and efficiency across the entire support operation.

🎯 Requirements

• 4–7+ years in customer support, client service, or customer experience roles. • Proven experience leading, mentoring, or supervising support teams. • Strong written and verbal communication skills. • Hands-on experience with Zendesk or similar ticketing systems. • Experience working across multiple channels, WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls. • Strong ability to stay calm and structured in complaint-heavy environments. • Experience improving or building support processes, workflows, or SOPs. • Comfortable balancing hands-on support + operational thinking. • Reliable, proactive, and takes ownership of outcomes (not just tasks).