Executive Assistant, Customer Care Focus

🕒 May 21

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Logo of Cloud Accountant Staffing

Cloud Accountant Staffing

11 - 50 employees

Founded 2021

🤝 B2B

💸 Finance

B2B • Finance • Accounting

Cloud Accountant Staffing is an outsourcing business dedicated to providing accounting firms with high-quality offshore talent. The company specializes in connecting firms with pre-vetted accountants, bookkeepers, tax professionals, auditors, and virtual assistants from regions like the Philippines, Latin America, and South Africa. By streamlining the hiring process, Cloud Accountant Staffing enables firms to hire skilled professionals quickly and cost-effectively, achieving up to 50% savings on staffing expenses while ensuring compliance and cultural alignment.

📋 Description

• Be the calm, capable voice on the other end of every freight call. • Keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time. • Handle quote and booking requests, real-time tracking updates, delivery ETAs, and service issues. • Work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team.

🎯 Requirements

• High school diploma or equivalent (industry training or coursework a plus) • 1–3 years of experience in customer service, logistics, dispatch, or supply chain • Familiarity with a Transportation Management System (TMS) or similar logistics platform • Excellent verbal and written English; client-facing presence • Strong attention to detail across multiple trucks, customers, and routes • Ability to multitask and stay organized under pressure • Proficiency with email, phone, and chat communication tools • Comfortable working U.S. business hours (night shift, PH-based)

🏖️ Benefits

• Career-level USD compensation based on experience and scope • Permanent remote work — done right • Full company equipment provided (laptop, monitor, accessories) • 15 days PTO annually + local holidays off • Guaranteed annual increases • Referral rewards up to $1,000 • Monthly flexible stipend (CAS Flex Perks) • Structured onboarding and support • A culture that actually shows up

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