German-Speaking Customer Service Agent

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Responding to customer enquiries via email and other written channels — professionally and promptly — in German • Resolving issues, complaints, and questions with empathy and efficiency • Ensuring every customer interaction reflects the company's standards and brand voice • Identifying recurring issues and flagging them to the broader team • Keeping records accurate and up to date • Collaborating with internal teams to ensure seamless customer experiences

🎯 Requirements

• Native or fluent German speaker — this is a hard requirement; all customer communication is in German • Proven customer service experience — you've done this before and you're good at it • Excellent written German — clear, professional, and warm; this will be assessed during the interview process • Reliable and consistent — you show up, follow through, and take ownership of your responsibilities • Calm under pressure and able to handle difficult customer interactions with professionalism • Comfortable working remotely and independently within a structured team environment • Available to work CET business hours (Mon–Fri)

🏖️ Benefits

• Competitive salary (discussed during the interview process) • Fully remote position • Paid annual leave • Exposure to a dynamic, growing European consumer brand • Supportive team culture and ongoing learning opportunities • Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals