iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Customer Service Agent – US Healthcare, After Hours
🔥 0 minutes ago
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iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Answer incoming after-hours calls professionally and efficiently. • Resolve client and caregiver queries within the scope of after-hours support. • Respond promptly to messages received through the company's texting platform. • Notify clients of caregiver call-outs and coordinate replacement caregivers when required. • Confirm caregiver schedules 1–2 hours before the start of each shift. • Conduct initial intake calls for prospective clients interested in services. • Accurately document all interactions and update caregiver schedules within the system. • Assist with administrative projects and other after-hours support tasks as needed.
🎯 Requirements
• Fluent in English with **clear, professional communication skills**. • Excellent customer service experience. • Strong multitasking and organisational skills. • Comfortable working independently with minimal supervision. • Intelligent, resourceful, and able to solve problems effectively. • Compassionate, dependable, and highly responsible. • Ambitious with a strong work ethic. • Flexible and adaptable to changing schedules and operational requirements. • Excellent computer and telephone skills. • **Advantageous** • - Previous staffing, scheduling, or healthcare industry experience.
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