Client Care Coordinator, Administrator – ABA Services

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Act as the main liaison between families and the clinical team throughout the ABA therapy process • Manage client onboarding, including documentation and insurance authorization processes • Coordinate scheduling for clients and clinical staff using electronic systems • Track and manage all client-related documentation to ensure compliance and quality standards • Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery • Provide timely and professional updates to families, addressing questions and concerns with empathy • Identify opportunities to improve operational workflows and client experience • Support team performance by assisting with process improvements and communication best practices

🎯 Requirements

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred) • Strong English communication skills (verbal and written) • Strong organizational skills and the ability to manage multiple priorities • Ability to learn new computer systems quickly • Detail-oriented with a proactive approach to problem-solving • Compassionate in supporting families and improving service delivery • Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)