Client Outreach & Engagement Specialist – US Healthcare

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• **What the Role involves:** • - Reaching out to nursing facilities across the US — primarily by phone, supported by email and LinkedIn • - Having genuine, unhurried conversations with social workers and discharge coordinators; building enough rapport and trust for them to take the next step • - Independently researching and sourcing direct contact details using tools such as Apollo and LinkedIn Sales Navigator — finding the right person, not just calling the front desk • - Coordinating onboarding for interested facilities and following up thoughtfully with contacts who've shown interest but haven't yet activated on the platform • - Maintaining accurate and up-to-date CRM records to track every interaction and manage your follow-up pipeline • - Supporting newly onboarded facilities through the early stages of platform use — converting sign-ups into genuinely active users

🎯 Requirements

• **Who You Are:** • - English is your first language, and you communicate with warmth, clarity, and confidence • - You have experience in a role that required you to build and maintain relationships — account management, customer success, relationship sales, or similar • - You're comfortable on the phone and naturally good at putting people at ease • - You're a self-starter who takes ownership of your work and doesn't need to be micromanaged • - You're organised, you follow through, and your pipeline is never a mess • - You're resilient in the right way — this role involves persistence, but you don't let a difficult call define your day

🏖️ Benefits

• **What You'll Earn:** • You will earn a basic salary paid in South African Rands. In addition, you'll earn commission paid in US Dollars for every facility that signs up and gets active on the platform for the first time. It isn't a high-value commission structure, but it's a genuine, tangible top-up — and it pays in dollars.