Operations – Customer Success Coordinator

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Manage multiple company inboxes and ensure timely responses to client and internal communications. • Coordinate calendars, meetings, appointments, and scheduling activities. • Maintain project workflows and task management systems using Infinity or similar project management platforms. • Monitor business processes and identify opportunities for improved efficiency. • Act as the central point of coordination across the business, ensuring tasks and projects remain on track. • Escalate priority matters to the founders when required. • Support new client onboarding and setup processes. • Assist customers with platform navigation and basic technical troubleshooting. • Respond to customer enquiries professionally and efficiently. • Ensure a positive customer experience throughout the client lifecycle. • Coordinate follow-up communications and onboarding activities through Go High Level. • Support outbound lead generation through email outreach and social media messaging. • Create and schedule engaging social media content to support brand awareness and credibility. • Assist with marketing campaigns using Go High Level. • Monitor campaign performance and maintain accurate records of outreach activities. • Help maintain consistency across marketing channels. • Track project progress and ensure deadlines are met. • Maintain transparency across ongoing initiatives and client activities. • Support implementation of new systems and processes as the business grows. • Assist with documentation, process creation, and operational improvements.

🎯 Requirements

• Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role. • Strong organisational and time management skills. • Experience managing multiple priorities in a fast-paced environment. • Excellent written and verbal English communication skills. • High level of initiative and problem-solving ability. • Comfortable working independently with minimal supervision. • Strong attention to detail and process orientation. • Experience using CRM systems, project management tools, or workflow platforms. • Experience with Go High Level or similar CRM/marketing automation platforms. • Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools. • Previous startup or small business experience. • Experience with customer onboarding and software support. • Social media content creation experience. • Basic understanding of email marketing and lead generation activities.