Customer Success Manager – Agency Campaigns

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🕒 June 3

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Whistle & Whistle

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2007

🤝 B2B

B2B • Marketing

Whistle & Whistle is a B2B sales outsourcing agency that provides fully managed SDR (Sales Development Representative) teams, vetted SDR hires, and end-to-end pipeline generation services. They run multi-channel outbound outreach (cold calling, cold email, LinkedIn), provide data-on-demand and RevOps support for HubSpot, and aim to deliver qualified meetings quickly for clients across industries — especially SaaS, cybersecurity and finance. Their offerings include flexible hire or fully-managed models, CRM integration, and results-focused lead generation and outreach campaigns.

📋 Description

• Lead and manage end-to-end portfolio campaigns for SSDR Agency and Whistle OS. • Act as the primary relationship manager focused on client retention, ensuring contractual compliance, alignment of scope, and a target of 85% quarterly portfolio MRR retention. • Spot upsell and cross-sell opportunities, manage expansion initiatives, and maintain a clear pipeline with conversion tracking. • Anchor regular syncs with clients and internal SDR teams to keep goals aligned, managing expectations seamlessly. • Produce and share high-quality documentation, including meeting notes, action items, and clear communication briefs. • Gather and analyze feedback trends to capture satisfaction signals and proactively mitigate retention risks. • Continuously track campaign outcomes, building strategic optimization proposals aligned with the client's core business goals. • Build and deliver comprehensive campaign health reports, interactive dashboards, and quarterly KPI scorecards. • Act as the senior point of contact for complex issues, maintaining clear issue logs and swift resolution timelines. • Partner closely with internal SDRs and stakeholders to ensure high-quality, seamless service delivery.

🎯 Requirements

• Minimum 3–5 years in SDR management or SDR agency operations • Strong portfolio management, client engagement, and performance reporting expertise. • Native or professional-level English proficiency, with clear and concise communication. • Comfortable with CRM platforms, reporting dashboards, and campaign management systems. • Excellent written and verbal communication skills; ability to align diverse stakeholders. • Retention-focused strategist with a proactive approach to issue resolution and growth opportunities.