Partner Success Manager

🕒 April 23

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Smarsh

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💸 Finance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2016-01

Finance • Enterprise • SaaS

Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges.

📋 Description

• Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem • Ensure high partner health, successful renewals, and long-term value realization • Lead renewal orchestration and execution, including pre-renewal planning cycles • Build and maintain accurate renewal forecasts and risk visibility • Drive structured renewal governance and accountability across stakeholders

🎯 Requirements

• Proven experience managing renewals, retention, and recurring revenue models • Strong forecasting discipline with the ability to manage risk and ambiguity • Experience working within partner channel ecosystems • Ability to build trust and influence partner stakeholders at multiple levels • 5-10 years in Customer Success, Partner Success, Account Management, or similar roles

🏖️ Benefits

• Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. • Collaboration is at the heart of everything we do. • We are a global organization that values diversity. • Come join us and find out what the best work of your career looks like.