Client Success Advisor

🕒 May 19

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SiteCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

SiteCare is a prominent provider of WordPress support and optimization services designed to ensure websites are secure, fast, and always business-ready. The company offers continuous support, proactive maintenance, and development assistance to optimize performance and enhance SEO for WordPress sites. SiteCare's services include performance audits, database query refinement, caching strategy implementation, and code optimization, all aimed at improving site speed and user experience. With 24/7 site health monitoring, advanced tools are used for real-time issue detection and resolution to maintain site stability and uptime. SiteCare also provides a range of tailored support services including SEO strategies, personalized support, and flexible service plans. Trusted by numerous businesses, SiteCare excels in keeping WordPress sites optimized and secure.

📋 Description

• Own and manage a portfolio of high-value client accounts • Conduct structured client touchpoints with prepared agendas • Identify and close expansion opportunities within existing accounts • Monitor client consumption relative to plan scope • Step into active Client Specialist conversations when larger commercial opportunities arise • Hold delivery teams accountable on quality and timeliness • Lead monthly client review meetings • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets • Coordinate with delivery, support, and development teams on larger engagements • Maintain ownership of the client relationship throughout

🎯 Requirements

• 4+ years managing client relationships in a B2B services or agency environment • Strong experience with WordPress and web technology services • Demonstrated ability to identify and close account expansion opportunities • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention • Ability to work across teams and step into active colleague workflows when the client situation warrants it • Strong remote communication skills • Able to build trust and manage relationships without in-person interaction • Comfortable operating in a role with evolving structure

🏖️ Benefits

• Fully remote position • Must be available during US business hours • No travel anticipated