Case Manager – Client Success Coordinator

🕒 June 8

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Manage and maintain positive relationships with clients and families. • Address and resolve client concerns, escalations, and service-related issues. • Conduct root-cause analysis on client attrition and service challenges. • Coordinate communication between families, therapists, and internal teams. • Support client retention initiatives and engagement strategies. • Monitor client satisfaction and identify opportunities for service improvement. • Maintain accurate records and documentation of client interactions. • Collaborate with operational teams to ensure timely issue resolution.

🎯 Requirements

• Minimum of 2 years experience in case management, client success, or related healthcare coordination roles. • Strong communication and interpersonal skills to build rapport with clients and internal teams. • Excellent organizational skills with the ability to manage multiple cases simultaneously. • Detail-oriented and able to maintain accurate records and documentation. • Problem-solving mindset and ability to handle challenging situations with empathy. • Experience working remotely and managing tasks independently. • Familiarity with CRM and case management software preferred.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home