Client Support, Office Administrator – Dental Healthcare

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iSTA Solutions

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Handle client correspondence, reception duties, and general administrative tasks professionally and efficiently • Prepare, process, and manage quotations and invoices accurately for both walk-in and insurance clients • Maintain organised filing systems, records, and documentation to ensure easy retrieval and compliance • Manage stock orders and inventory records, ensuring accuracy and timely replenishment • Create and update job cards, customer statements, and operational logs • Support basic HR and payroll functions where required • Manage petty cash, banking, and payment processing with a high degree of accuracy • Liaise with clients professionally, ensuring a consistent and positive customer experience • Conduct cold calling and follow up with prospective clients to support sales activity • Identify and flag discrepancies, missing information, or administrative inconsistencies

🎯 Requirements

• Minimum 3–5 years in an administrative, sales support, or office coordination role • Demonstrated experience with quotations, invoicing, filing, and stock management • Prior exposure to HR, payroll, or financial administration is advantageous • Strong background in client-facing or reception environments is essential • Comfortable with MS Office (Word, Excel, Outlook) • Fast and accurate data entry and typing skills • Strong written and verbal English communication skills with excellent spelling and grammar • Exceptional attention to detail, accuracy is critical in this role • Ability to manage multiple tasks simultaneously without losing focus or quality • Experience in a remote or US-facing work environment is advantageous but not essential

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