iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Healthcare Inbound Customer Service Agent
🔥 0 minutes ago
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iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Answer inbound calls & respond to patient enquiries in a timely and courteous manner. • Verify patient insurance information, personal information and co-payments. • Schedule/Reschedule appointments using the scheduling system. • Provide patients with information on services. • Input & update patient information in the scheduling system with precision and attention to detail. • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.
🎯 Requirements
• Sophisticated with exceptional English communication skills. • Strong work ethic. • A fast learner with strong problem-solving skills. • Critical thinker, particularly when interpreting insurance details and making informed decisions. • Ability to remain calm under pressure. • Ability to display empathy and patience in addressing customer concerns. • Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.
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