Scheduling Coordinator, US Healthcare – After Hours

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Manage inbound and outbound calls independently during weekend and after-hours coverage • Coordinate and fill caregiver shifts to ensure continuous client coverage • Communicate professionally with clients, families, and caregivers regarding scheduling needs and changes • Handle last-minute callouts, gaps in coverage, and urgent scheduling changes calmly and efficiently • De-escalate and resolve concerns from unhappy or anxious clients and families with empathy and professionalism • Multitask across multiple calls, systems, and priorities in a fast-paced environment without becoming overwhelmed • Maintain accurate scheduling records and update internal systems accordingly • Escalate complex or unresolved issues appropriately when needed • Deliver exceptional customer service during every single interaction

🎯 Requirements

• No specific industry experience required • Excellent verbal and written English communication skills with impeccable spelling and grammar • High emotional intelligence with the ability to navigate nuanced and sensitive conversations • Proven ability to remain calm, composed, and solutions-focused in high-pressure situations • Strong multitasking ability across calls, systems, and competing priorities • Comfortable working independently and taking ownership of the shift without direct supervision • Basic computer literacy, including navigation of MS Office and Outlook • Home care, coordinating, or scheduling experience is advantageous but not essential