Cloud Operational Engineer, Level 3

Job not on LinkedIn

🔥 50 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSupport Worldwide Careers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

B2B • HR Tech

iSupport Worldwide Careers is an offshoring and recruitment service provider based in the Philippines. It helps companies—especially fast-growing small and medium enterprises—set up dedicated offshore teams without requiring clients to incorporate locally or directly employ staff, by acting as the administrative/employer-of-record platform. Services include talent sourcing and recruitment & staffing, contact center and back-office operations, IT outsourcing, training and learning & development, branded office suite setup, and tailored offshoring strategies focused on rapid setup and cost reduction (claims up to 70% savings). The firm emphasizes giving clients direct management of their dedicated offshore staff while handling administrative burdens.

📋 Description

• Triage and resolve platform alerts across availability, performance, capacity and configuration drift • Judge which alerts represent genuine service impact and act accordingly • Turn recurring alert patterns into problem records and automation candidates • Own operational response for managed file transfer and scheduled job failures, including rerun, validation and client communication • Operate Entra ID user and guest lifecycle, group membership, cross-tenant collaboration, attribute and licensing changes • Manage Azure RBAC and PIM role assignments and time-bound privileged access • Create app registrations and service principals; manage secrets, certificates, API permissions and admin consent • Proactively rotate and renew secrets and certificates • Investigate Conditional Access and MFA authentication failures and support security investigations • Operate Microsoft 365, including Exchange Online mail flow, shared mailboxes, distribution lists, quarantine, anti-spam, SharePoint, OneDrive, Teams policy and governance • Manage DNS records, domain onboarding, SPF, DKIM and DMARC • Operate access and permissions across Microsoft Fabric, Databricks, Snowflake and Azure SQL • Configure and operate enterprise applications, SAML federation and SCIM provisioning • Manage Intune configuration and application deployment across Windows, macOS, iOS and Android • Troubleshoot Azure Virtual Desktop and Cloud PC sessions and profiles • Resolve availability, performance, access and capacity issues across existing virtual machine estates • Act as technical lead during major incidents and provide client-facing technical communication • Own root cause analysis and preventive actions for significant and recurring incidents • Identify systemic risks and convert recurring failure patterns into problem records • Escalate to Engineering with clear symptoms, diagnostics, hypotheses and specific asks • Author and maintain runbooks, operational standards, troubleshooting guidance and escalation criteria • Review and validate Tier 1 and Tier 2 runbooks and identify work that can move down a tier • Maintain Confluence documentation validated against the live environment • Record requested, completed and verified work before closure • Identify and eliminate repetitive operational work through scripting and automation • Build and maintain safe, idempotent, commented and rerunnable PowerShell automation • Propose self-service and workflow automation for high-volume, low-complexity requests • Recommend monitoring and alerting improvements supported by evidence • Operate consistently across multiple client tenants while maintaining strict tenant isolation • Work within delegated administration, privileged access and break-glass procedures • Apply standards uniformly and flag environmental drift • Handle client data carefully and support SOC 2, ISO 27001 and UK GDPR obligations • Own operation, troubleshooting, configuration and maintenance of live platforms, access and entitlement work, alert response, runbook execution, problem management, standards, documentation and automation • Do not own client implementations, onboardings, migrations, infrastructure-as-code builds, network/firewall architecture, monitoring design or first-time integration architecture

🎯 Requirements

• 6 to 10+ years in cloud, identity or workplace engineering, including demonstrable time operating at L3 or subject matter expert level • Proven experience as a final escalation point in a production environment with real service commitments • Degree or equivalent practical experience in IT or a related field • Expert-level Microsoft 365 administration, including Exchange Online mail flow, SharePoint, OneDrive and Teams governance • Deep, hands-on Entra ID expertise: authentication and authorization, Conditional Access, MFA, SSO, PIM, app registrations, service principals and Microsoft Graph permissions • Strong Azure operational capability: RBAC, subscription and resource group management, virtual machines, storage, Key Vault and Log Analytics • Expert Microsoft Intune and endpoint management across Windows, macOS, iOS and Android • Practical experience with Azure Virtual Desktop and Windows 365 Cloud PC, including profile and session troubleshooting • Identity integration experience: SAML configuration, SCIM provisioning, and claims and attribute mapping • DNS administration and mail authentication records • PowerShell automation to a production standard, including Microsoft Graph PowerShell • Identity security and Zero Trust principles, with least-privilege applied by default • Advanced troubleshooting and structured root cause analysis • Hands-on ServiceNow experience is required • ITIL-aligned service management understanding across incident, problem, change and knowledge management • Confluence or an equivalent knowledge platform, as an active author rather than an occasional reader • Monitoring and alerting platform experience, such as Zabbix or Azure Monitor • Azure DevOps familiarity, sufficient to manage access, repositories and pipelines at an entitlement level • Prior experience in an MSP, managed service or multi-tenant environment is required • Comfort working across multiple client tenants at once, with the discipline to keep them properly separated • Understanding of delegated administration, privileged and break-glass access models, and their audit implications • Awareness of the commercial side of managed services: SLAs, contracted scope, and accurate time and ticket records • Client-facing communication skill • Preferred certifications: Microsoft 365 Certified: Enterprise Administrator Expert (MS-102); Microsoft Certified: Identity and Access Administrator Associate (SC-300); Microsoft Certified: Azure Administrator Associate (AZ-104); Microsoft Certified: Endpoint Administrator Associate (MD-102) • Advantageous certifications: Microsoft Certified: Azure Security Engineer Associate (AZ-500); Microsoft Certified: Security Operations Analyst Associate (SC-200); ITIL 4 Foundation • Experience in a regulated sector such as insurance, financial services or healthcare is advantageous

🏖️ Benefits

• Free lunch meal, fruits, snacks, and drinks • Onsite gym with a free professional instructor • Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP • Weekly engagement activities with prizes that are up to 3,000 PHP • Free upskilling academy to improve your performance and skillset • State-of-the-art facilities from toilets to your workstation • Amenities such as sleeping quarters, game area, chat room, shower room

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