Membership Concierge Representative

Job not on LinkedIn

🔥 9 minutes ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱42k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSupport Worldwide Careers

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501 - 1000 employees

🤝 B2B

👥 HR Tech

B2B • HR Tech

iSupport Worldwide Careers is an offshoring and recruitment service provider based in the Philippines. It helps companies—especially fast-growing small and medium enterprises—set up dedicated offshore teams without requiring clients to incorporate locally or directly employ staff, by acting as the administrative/employer-of-record platform. Services include talent sourcing and recruitment & staffing, contact center and back-office operations, IT outsourcing, training and learning & development, branded office suite setup, and tailored offshoring strategies focused on rapid setup and cost reduction (claims up to 70% savings). The firm emphasizes giving clients direct management of their dedicated offshore staff while handling administrative burdens.

📋 Description

• Handle escalated customer issues, ensuring swift and effective resolution • Answer incoming customer phone calls and chats from multiple accounts • Respond to customer inquiries from email, voicemail, fax, and phone • Process new customer orders from email, voicemail, fax, and phone • Strive for first-call resolution to all client inquiries • Provide product information and answer questions regarding existing orders • Resolve customer service issues by evaluating customer needs and determining the best course of action • Impact incremental sales by offering related or promotional items • Maintain exceptional attendance and punctuality • Adapt to changes and flexibility within a growing department • Maintain professionalism when interacting with internal departments and customers • Exhibit high levels of customer service to ensure smooth operations and satisfied customers • Contribute to team success by sharing best practices and remaining open to learning from others • Consistently meet or exceed Sales and Service Level targets • Perform other assigned duties and projects

🎯 Requirements

• Experience in a customer service environment required • Customer service experience of at least 2 years • Processing of billing and invoices • Excellent communication skills • Audio Clip needed • Proficient in MS Excel, including PivotTables, Conditional Formatting, Charts, and Tables • Flexible with schedule; amenable to work on holidays and weekends when required • Experience in both sales and service-oriented fields preferred • Professional written and verbal communication • Experience with Click to Chat • Prior experience in customer service or handling escalations preferred • Accurate and quick keyboarding skills • Previous experience in Billing preferred • Comfortable multitasking with phone, click to chat, and multiple computer programs • Excellent telephone customer service skills • Ability to sell over the phone • Strong problem-solving capabilities with a focus on customer satisfaction • Strong communication skills, particularly when handling challenging or angry members • Proficiency in phone systems, email platforms, text communication tools, and MS Office • Ability to navigate sensitive or emotional situations with tact and empathy • Excellent organizational and time management skills • Fluent speaking in English

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