ServiceNow Business Process Consultant

🕒 April 9

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Lead process discovery, analysis, and optimization sessions with customer sponsors, process owners, and key stakeholders. • Facilitate workshops to assess current-state processes, identify pain points, and define desired future-state outcomes. • Translate business needs into clear process definitions, user stories, acceptance criteria, and implementation-ready requirements. • Advise Product Owners throughout the engagement on story refinement, prioritization, process alignment, and roadmap sequencing. • Collaborate with solution architects, developers, and technical consultants to ensure process design aligns with ServiceNow best practices and platform capabilities. • Identify opportunities for automation, process improvement, standardization, and operational efficiency. • Support the development of process maps, journey maps, requirements documents, workflow diagrams, and other solution artifacts. • Help customers understand the impact of process decisions on implementation approach, adoption, reporting, and long-term maintainability. • Support integration planning by identifying data flow, process dependencies, and reporting considerations across systems. • Communicate effectively with business, technical, and executive stakeholders at varying levels of detail. • Ensure deliverables are accurate, well-organized, timely, and aligned to customer objectives and project outcomes. • Contribute to team knowledge-sharing, best practices, and continuous improvement across the practice. • Other duties as assigned.

🎯 Requirements

• 3+ years of experience in business process consulting, business analysis, or process design within a technology or consulting environment. • Hands-on experience with ServiceNow implementations, ideally in federal or large enterprise environments. • Strong understanding of the Business Analyst function, including requirements gathering, process mapping, facilitation, and documentation. • Proven experience leading customer workshops and stakeholder interviews. • Ability to analyze complex business processes and identify current-state gaps and future-state opportunities. • Strong written and verbal communication skills, including the ability to present clearly to both technical and non-technical audiences. • Experience collaborating with developers, architects, project managers, product owners, and customer stakeholders. • Strong interpersonal skills, professionalism, and a customer-first mindset. • Ability to manage multiple priorities while maintaining attention to detail and quality.

🏖️ Benefits

• health insurance • 401(k) matching • Flexible work arrangements • Professional development