ServiceNow Certified Technical Architect

🕒 April 21

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Support Demos and Sales Growth - Design, develop, integrate, and operate ServiceNow prototypes and advanced POCs to showcase unique solution differentiators. • Engages in direct discussions with decision-makers during demo calls. • Support Documentation of Solutions - Translate prototypes into high quality, well written responses and demos throughout business development, capture, proposal, and delivery lifecycles. • Drives demo strategy for key accounts, ensuring alignment with customer needs. • Design & Deliver Implementations - Manages implementation roadmaps, aligns business needs with technical execution, and ensures project success. • Provide domain, architecture, and technical expertise for various projects and clients and internal presales and demos. • Support technical deliverables including architecture and design documents. • Deliver Great Customer Outcomes and Service - Manages key customer relationships, aligns service delivery with business objectives, and mitigates risks. • Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture. • Shapes customer innovation strategy, ensures process excellence. • Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions. • Manage People & Work as a Team - Mentors junior team members in demo preparation and execution. • Ensures team productivity, supports professional development, and drives team excellence. • Influences company culture, aligns business units with corporate strategy, and mentors emerging leaders. • Shapes marketing strategies, aligns branding with corporate objectives, and supports business development. • The proven ability to write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, or requirements. • Shapes compliance strategy, ensures regulatory alignment with solutions for our key customers and offerings. • Utilizes methodologies guided by industry best practices like ITIL, SAFe, Scrum, and PMI and leverage technologies like cloud, DevOps, and AI. • Shapes internal knowledge-sharing strategies, aligns with corporate learning objectives and Centers of Excellence knowledge sharing. • Drives the documentation strategy, aligns technical writing with industry best practices, and mentors junior team members in knowledge management.

🎯 Requirements

• Hands on experience building ServiceNow solutions and managing ServiceNow employee experience solutions • Proven experience in ServiceNow ITSM & ITAM/EAM implementations, as a Architect • Expertise in ServiceNow platform management, configuration management, and implementation, and consulting new customers to ServiceNow on the Art of the Possible • Experience with integration in and between ServiceNow modules and integrated applications including delivery services USPS, UPS, FedEx • A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances is preferred • Bachelor’s degree • CSA, CAD, at least 4 CIS certifications, and Certified Technical Architect (CTA) • 5+ years’ experience in the IT industry with 3+ years’ experience in the ServiceNow platform • Active Public Trust or the ability to obtain a Public Trust Pursuant to a government contract, position requires U.S. Citizenship status

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options