Solutions Engineer

🕒 May 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Itential

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

💰 Convertible Note on 2022-02

SaaS • Enterprise • Telecommunications

Itential is a leading SaaS platform that focuses on hybrid cloud network automation and orchestration. The company provides products designed to simplify the management of hybrid networks and automate workflows across IT systems and infrastructure, offering solutions for network automation, orchestration, and infrastructure as a service. Itential's platform is utilized by various industries, including financial services, healthcare, public sector, and managed services, to streamline operations, enhance service delivery, and drive innovation through advanced automation processes.

📋 Description

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform. • Integrate with API and MCP servers across common infrastructure, network, and ITSM systems. • Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts. • Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration. • Utilize Spec Driven Development on engagements capturing intent as a clear spec before building. • Perform technical discovery and solution orchestration to create successful production automations at scale. • Produce engagement deliverables including HLD, LLD, and knowledge transfer materials. • Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

🎯 Requirements

• 5+ years of experience in professional services, systems integration, or technical consulting, or relevant experience. • Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience. • Solid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems. • Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) — and familiarity with event driven platforms such as Kafka, message queues, or similar. • Proficient with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code. • Experience in customer-facing roles requiring quick thinking and real-time adaptability. • Strong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders. • Comfort operating in fast-moving environments with multiple simultaneous projects.

🏖️ Benefits

• ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation to perform the essential functions of this position, please contact Human Resources to discuss available options. • Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. • Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.