Director, Customer Account Management

November 26

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Iterable

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Artificial Intelligence • B2B • Marketing

Iterable is an AI-powered cross-channel marketing platform that enables businesses to engage consumers through integrated messaging across email, mobile, web, and more. It supports enterprises in designing and automating personalized marketing campaigns that leverage real-time data to enhance customer experiences. Iterable offers tools for data activation, segmented messaging, and dynamic campaign creation, allowing marketers to build individualized customer journeys and maximize campaign impact through seamless cross-channel communication. With a focus on enterprise solutions, it facilitates the transformation of marketing operations into secure and scalable systems.

501 - 1000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2021-06

📋 Description

• Recruit, develop, and inspire a high-performing CAM team across Mid-Market within your defined region, ensuring consistent execution, coaching, and career progression. • Design and scale the CAM operating model, including segmentation, territories, pods, comp alignment, and the CAM career path. • Own and refine forecasting rigor, partnering with RevOps and Finance to improve predictability of renewals, rightsizing, and consolidation motions. • Drive revenue through two strategic pillars: Rightsizing and Vendor Consolidation, ensuring CAMs understand, prioritize, and execute against both. • Partner with Customer Success leadership to resolve responsibility conflicts (renewals vs. churn ownership) and create a unified customer experience. • Collaborate with Deal Desk and Legal to streamline contracting, reduce friction, and accelerate velocity for mid-market and multi-brand deals. • Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks. • Provide executive-level reporting on CAM performance, quarterly pipelines, risk, and expansion opportunities. • Serve as a cultural and organizational leader, reinforcing high standards, accountability, team alignment, and operational efficiency.

🎯 Requirements

• 6+ years in account management leadership within a SaaS environment • Demonstrated success transforming sales or account management teams to consultative growth engines • Proven experience in rightsizing, upsell frameworks, usage-based expansion, and vendor consolidation motions • Strong track record of accurate forecasting, renewal management, and revenue predictability • Experience partnering across CS, Marketing, Sales, and Product to unify go-to-market motions • Expertise in CRM hygiene, BI tooling, deal desk operations, and scalable process design • Experience in account segmentation, territory design, and lead distribution to support rapid growth • Ability to influence and build relationships with C-suite stakeholders both internally and with customers • A talent-forward mindset - skilled at coaching CAMs, developing managers, and building career paths • Exceptional communication skills, with the ability to simplify complexity for executives and frontline teams alike.

🏖️ Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation