Ground Experience Manager – Europe

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jacada Travel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

👥 B2C

B2C

Jacada Travel is a luxury travel company that designs and books completely personalised private trips worldwide. It curates one‑of‑a‑kind, experiential itineraries with a focus on human-led service, responsible/positive-impact travel, and deep local knowledge; the team is distributed across multiple continents and serves individual travellers seeking bespoke experiences.

📋 Description

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift. • Proactively reaching out to clients multiple times during their trip. • Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients. • Logging all client contacts and issues in our CRM, categorizing and escalating as appropriate. • Monitoring active bookings for potential issues (delayed flights, weather, local disruptions).

🎯 Requirements

• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service, ideally in luxury travel, hospitality, or a premium service environment. • Exceptionally calm and reassuring under pressure. • A confident and independent decision-maker. • Flawless written and spoken English. • Reliable and consistent with a highly organized approach. • Comfortable working remotely and independently, with the discipline to perform to a high standard without direct supervision.

🏖️ Benefits

• 25 days of paid annual leave in addition to bank holidays. • Access to mental health resources and Employee Assistance Programs (EAPs). • Comprehensive initial training program and ongoing development opportunities. • Agile hours to support work-life balance. • Social events and activities throughout the year. • Private medical care for UK employees. • Flexible bank holiday schedule. • Dog-friendly office policy.