Contact Center Representative – Afternoons and Weekends

🕒 March 18

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Jackson Hewitt Tax Service Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

💸 Finance

👥 B2C

Finance • B2C

Jackson Hewitt Tax Service Inc. is a nationwide tax preparation and tax resolution company that helps individuals file federal and state income tax returns both in-person and online. It operates thousands of local offices and kiosks (including inside Walmart), offers tax preparers (Tax Pros) for complex filings, provides services like refund advances and tax resolution for IRS notices, and guarantees maximum refunds and accuracy through branded guarantees. Jackson Hewitt also supports franchise locations and offers year-round tax help, calculators, and financial-product offerings tied to tax refunds.

📋 Description

• Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. • Present a professional, courteous, and confident demeanor via verbal and/or written communications. • Take ownership in assisting, researching, resolving, or escalating customer issues. • Respond to customer queries in a timely and accurate way, via phone, email, or chat. • Diligently and accurately document customer records and cases. • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. • Make sales or recommendations for products or services that may better suit client needs. • Utilize software, databases, scripts, and tools appropriately. • Use multiple tools, knowledge base, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

🎯 Requirements

• 1 - 3 years previous call center experience • High School Diploma/GED or equivalent related business experience preferred • Strong written and verbal communication skills • Great active listening skills • Exceptional interpersonal and rapport building skills • Patient and empathetic attitude • Strong time management and organizational skills • Comfortable working in a fast-paced environment • Computer literacy, ability to learn new technologies • Phone skills, including familiarity with complex or multi-line phone systems • Ability to learn in-depth knowledge of JH’s products and/or services

🏖️ Benefits

• Health insurance • Flexible scheduling • Free tax training • Continuing education opportunities