Customer Support Services Fiduciary Agent

Job not on LinkedIn

🔥 0 minutes ago

🌐 Germany, Italy, +2 more countries – Remote

🇩🇪 Germany – Remote 🇮🇹 Italy – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jimdo

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

💰 Venture Round on 2015-06

Consulting • Marketing • Legal

Jimdo is a technology company that empowers self-employed small business owners by providing a suite of tools designed to help them start, grow, and manage their businesses. Founded in 2007, Jimdo offers a website builder, online store, logo creator, legal text generator, CRM, and SEO services, aimed particularly at microbusinesses. With a mission to support the backbone of the global economy, Jimdo has created over 32 million websites and continues to develop products that simplify business management for entrepreneurs.

📋 Description

• Begin with hands-on customer support to learn products, customer journeys, and internal workflows • Handle complex cases involving billing, payments, contracts, refunds, disputes, and exceptional commercial situations • Own customer interactions end to end, ensuring accurate resolutions and high-quality documentation • Make fair, compliant fiduciary decisions balancing customer interests with company sustainability • Identify root causes and recurring issues • Proactively guide customers toward better outcomes, build trust, and support retention • Share actionable insights to improve products and processes • Collaborate cross-functionally to improve service quality and decision-making • Help shape a hybrid customer experience combining human judgment and AI

🎯 Requirements

• 3+ years in Customer Support, Success, or similar roles • Proven experience with payments, billing, or financial processes • Experience in SaaS, fintech, or high-volume environments • Strong sense of ownership, sound judgment, and a customer-first mindset • Comfort working in ambiguous situations and handling sensitive or regulated topics responsibly • Experience with Zendesk, billing systems, Google Workspace, and Slack • Bonus: Fluency in German or French • Must be located in an EU country and eligible to work within the EU, as indicated by the application form

🏖️ Benefits

• Fully remote work set-up with opportunities for in-person collaboration • Flexible working hours • Company-wide access to LinkedIn Learning and curated learning paths • Annual compensation reviews • Remote office set-up bonus • Employee assistance program with resources and counseling • Up to three free Jimdo websites for personal or professional projects, kept forever • Equal opportunity workplace