Operational Excellence Manager

Job not on LinkedIn

🕒 July 9

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. • Serve as the primary point of contact for clients during coverage periods, managing expectations, attending key meetings and resolving escalated issues promptly. • Conduct comprehensive operational diagnostics to assess on-ground realities. • Collaborate with RFMs and RWLs to translate these insights into actionable, long-term continuous improvement plans. • Lead initiatives to streamline workflows, reduce waste, and improve operational efficiency. • Track and report on key operational KPIs and use data-driven insights to drive decision-making and corrective actions.

🎯 Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. • 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles. • Proven track record in designing and delivering training programs. • Experience with multi-site operations or floating resource models is highly desirable. • Strong understanding of FM operational workflows in client account and industry standards. • Excellent presentation, public speaking, and coaching skills. • Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI). • Change management expertise with the ability to influence stakeholders at all levels. • Microsoft Office and knowledge of relevant software.

🏖️ Benefits

• Professional development opportunities • Remote work options