Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
Operational Excellence Manager
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Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
📋 Description
• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. • Serve as the primary point of contact for clients during coverage periods, managing expectations, attending key meetings and resolving escalated issues promptly. • Conduct comprehensive operational diagnostics to assess on-ground realities. • Collaborate with RFMs and RWLs to translate these insights into actionable, long-term continuous improvement plans. • Lead initiatives to streamline workflows, reduce waste, and improve operational efficiency. • Track and report on key operational KPIs and use data-driven insights to drive decision-making and corrective actions.
🎯 Requirements
• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. • 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles. • Proven track record in designing and delivering training programs. • Experience with multi-site operations or floating resource models is highly desirable. • Strong understanding of FM operational workflows in client account and industry standards. • Excellent presentation, public speaking, and coaching skills. • Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI). • Change management expertise with the ability to influence stakeholders at all levels. • Microsoft Office and knowledge of relevant software.
🏖️ Benefits
• Professional development opportunities • Remote work options
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