Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
Operational Excellence Manager
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Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
📋 Description
• Drive continuous improvement and capability building within operations team • Enhance service delivery quality through training programs and development of best practices • Act as floating PFM during transitions in APAC • Monitor Work Order management and conduct operational diagnostics • Develop and enforce Standard Operating Procedures • Lead initiatives for process optimization and tool enhancement • Track operational KPIs and report on results • Oversee operational expenditures and identify cost-saving opportunities • Design and deliver targeted training programs and maintain skills matrix
🎯 Requirements
• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field • 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles • Strong understanding of FM operational workflows • Excellent presentation, public speaking, and coaching skills • Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI) • Change management expertise • Experience with multi-site operations or floating resource models is highly desirable • Mandatory IT Skills: Microsoft Office and knowledge of relevant software • English proficiency; local languages are a plus
🏖️ Benefits
• Continuous learning and professional development opportunities • Opportunities to innovate with leading businesses • Long-lasting professional connections
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