Operational Excellence Manager

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. • Step in as the acting PFM during planned or unplanned absences of site leads to ensure zero disruption in service delivery. • Provide direct supervision and guidance to on-site technical and soft services teams during coverage periods, ensuring adherence to safety, compliance, and performance standards. • Monitor Work Order management within the Corrigo system to ensure proactive planning and vendor coordination. • Conduct comprehensive operational diagnostics to assess on-ground realities, including team structure, task allocation, communication dynamics, workplace culture, and vendor/contract management. • Develop, document, and enforce Standard Operating Procedures for critical operational activities, ensuring consistency across all sites. • Track and report on key operational KPIs and use data-driven insights to drive decision-making and corrective actions. • Design and deliver targeted training programs based on gaps identified during operational reviews.

🎯 Requirements

• A university degree or professional qualification in engineering/facilities management • Over 5 years practical experience in facilities operations • Interpersonal skills with a strong client focus • Technical comprehension and experience with performance-based service contracts and vendor management both soft and technical. • Proven track record in designing and delivering training programs. • Experience with multi-site operations or floating resource models is highly desirable. • Strong understanding of FM operational workflows in client account and industry standards. • Excellent presentation, public speaking, and coaching skills. • Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI).

🏖️ Benefits

• Professional development • Flexible working arrangements