Customer Service Representative

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required. • Managing customer and commercial team interactions through telephony services. • Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s. • Contribute to the National Customer Service Network providing support when needed. • Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc. • Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

🎯 Requirements

• Experience in commercial relationship and negotiation, able to handle Customer interaction. • Demonstrated ability to translate Customer needs into business requirements. • Proven ability to handle multiple competing priorities. • Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.) • Office skills: Standard office telephone, Email, Outlook • Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications.

🏖️ Benefits

• Up to 18 weeks of parental leave to support new parents • 4 days of volunteer leave to give back to the community • Option to purchase up to 2 weeks of additional annual leave for extra time off • Enjoy a dedicated Wellbeing Day to prioritise self-care • Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities • Access to an Employee Assistance Program for personal and professional support • Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support • Life insurance coverage for added peace of mind • And much more...