Client Intake and Support Specialist

🔥 20 hours ago

🇿🇦 South Africa – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Serve as a key point of contact for prospective and existing clients • Guide clients through the intake process and gather relevant information • Manage client communications and maintain regular contact • Monitor case progress and move matters through established workflows • Update and manage information in the firm's case management software • Schedule consultations and appointments • Answer and screen incoming calls from prospective clients • Provide a positive and professional experience for every client interaction

🎯 Requirements

• Experience in client intake, customer service, administrative support, legal support, case management, or a similar client-facing role • Experience using CRM or case management software is preferred • Appointment scheduling and high-volume phone communication experience is a plus • English language • Ability to work Monday to Friday, 08:00 AM to 04:00 PM EST • Must successfully pass each stage of the application process

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification environment