Customer Service Consultant

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer incoming customer service and order-related phone calls in a professional, friendly, and helpful manner • Respond to customer questions and provide accurate information regarding products, orders, and services • Process incoming customer orders accurately and efficiently • Capture and update customer and order information in HubSpot and other relevant systems • Maintain and update spreadsheets using Microsoft Excel and Google Sheets • Record customer interactions, enquiries, and order details accurately • Follow up on customer requests and ensure enquiries are resolved promptly • Provide a positive and professional customer experience on every call • Work closely with the team to ensure accurate order processing and customer communication • Maintain organised and up-to-date customer records and data • Potentially undertake outbound sales training and responsibilities in the future, subject to additional compensation

🎯 Requirements

• Excellent verbal English communication skills with a clear, professional, and pleasant phone manner • A good, neutral accent that is easy for customers to understand • Strong customer service and interpersonal skills • Comfortable and confident speaking with customers over the phone • Ability to answer questions clearly, professionally, and patiently • Experience using Microsoft Excel and/or Google Sheets • Comfortable using Google Workspace, including Gmail, Google Docs, and Google Sheets • Basic experience using a CRM system, preferably HubSpot • Strong attention to detail and accuracy when entering customer and order information • Good organisational and administrative skills • Ability to multitask while handling calls and updating information accurately • Comfortable learning new systems and processes